WEEVE PRIVACY POLICY

This privacy policy (“Policy”) governs any end user’s use of the web-based application Weeve and the Kim chatbot (“Service”), any integrations, and websites that link to this Policy (collectively, “Services”). By accessing or using the Services, you agree to this Policy and our Terms of Services. This Policy does not apply to information collected by any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Services.

The Service is designed for use in the United States. Information provided to us by you will be transferred to the United States and by using the Services you consent to the transfer, processing, and use of your information, including personally identifiable information, in accordance with this Privacy Policy.

The Information We Collect

The information we collect falls into two categories: information you actively provide (for example when you register for a company or create a new user), and information we collect through your use of our Services (for example we may have a legitimate interest to process your information for security, testing, maintenance, and enhancement purposes of the Services we provide to you, or for analytics, research, and reporting purposes). Without your information, we cannot provide you with the Services you have requested or you may be limited in your use of the Services.

Information You Provide Us

  • Accounts information: Some information is required to create an account on our Services, such as your name, email address, and password.

  • Communications: Requests or questions you submit to us via forms or emails (e.g., support forms) and your communications and dealings with us.

  • Participation: If you participate in any survey, SMS conversation, or research, we collect the information you submit.

  • Other services: We receive information when you choose to connect social media or other third-party accounts and applications with your account, including a token to authenticate your identity between these accounts.

  • Other Users: We may receive information about you from other users, such as when they add you to our SaaS Services or invite you to use our Services.

  • Payment Information: We do not collect credit card information. Invoices are handled by third-party services such as Wave, among others. We are not responsible for the policies and practices of such third-party services.

Information We Collect Through Your Use of Services

  • When you use our Services including, but not limited to, when you access the Services via our websites, Weeve integrations, and Weeve software/applications, we collect certain including, but not limited to: (1) information about your interaction with the Services, including the actions you take on the Services and your interaction with other users, third-party applications, and advertisements; and (2) device information, such as unique device identifiers, wireless service provider or mobile carrier, operating system information, IP address, browser type and language.

  • The Services may receive additional information about you from affiliates under common ownership and control, and from third parties, such as business partners, marketers, researchers, analysts, and other parties.

  • “Do Not Track” Settings: Because we track website usage information as described above, your selection of the “Do Not Track” option provided by your browser may not have any effect on our collection of certain information. The only way to completely “opt out” of the collection of information through cookies or other tracking technologies is to actively manage the settings on your browser to delete and disable cookies and other tracking/recording tools. However, getting a “Do Not Track” signal to work as you might want is difficult.

How We Use Your Information

We use this information for the purposes described below:

  • To provide our Services or information you request;
  • To personalize, improve, and promote our Services, such as providing content or features that match your needs or interests, and to monitor and analyze usage and trends;
  • To engage in analysis, research, and reports regarding use of our Services;
  • To help you filter and find other users and to allow other users to filter and find your information on the Services;
  • To communicate with you through email, SMS, and chat messages to send you surveys and information, such as Service notifications, and alerts;
  • To communicate with you to provide customer service and resolve support requests; and
  • For any other purpose for which the information was collected.

Combined Information

You consent that, for the purposes discussed in this Policy, we may combine the information that we collect through the Services with information that we receive from other sources, both online and offline, and use such combined information in accordance with this Policy.

Analytics and Advertising

We work with partners who provide us with analytics and advertising services. This includes helping us understand how users interact with the Services, serving ads on our behalf across the internet, and measuring the performance of those ads. These companies may use cookies and similar technologies to collect information about your interactions with the Services and other websites and applications.

How We Share Your Information

Weeve will share your information in the following ways:

  • Affiliates and Subsidiaries: We may share all information we collect within the Weeve family of companies.

  • Service Providers: We may provide access to or share your information with select third parties who perform services on our behalf. These third parties provide a variety of services to us, including without limitation billing, sales, marketing, provision of content and features, advertising, analytics, research, customer service, shipping and fulfillment, data storage, security, fraud prevention, payment processing, and legal services.

  • Third-Party Integrations: When you initiate a connection with a third-party integration through the Services, we will share information about you that is required to enable your use of the third-party integration through the Services.

  • Business Transfers: If the ownership of all or substantially all of our business changes, we may transfer your information to the new owner so that the Services can continue to operate.

  • Public Forums: The Services may make it possible for you to share comments or feedback publicly (i.e., outside of the Weeve web app or integrations) with other users, such as on the Weeve blog.

  • Aggregate/De-Identified Information: From time to time, Weeve may share Aggregate/De-Identified Information about the use of the Services.

  • Consent: We may also disclose your information to third parties with your consent to do so.

  • Legal Reasons: We may need to disclose your information to comply with a judicial proceeding, a court order, or any other legal process.

Your Choices

Your company’s Weeve administrator is responsible for maintaining, updating, or removing any personal information associated with your user within the Weeve suite of tools. You have the right to request access to the information we have on you. You can do this by contacting us at contact@weeve.ai.

Children’s Privacy

The Services are intended for general audiences and not for children under the age of 13. If we become aware that we have collected personal information from children under the age of 13, we will take reasonable steps to delete it as soon as practicable.

How long we store your information

We will retain your information for the period necessary to fulfill the purposes outlined in this Policy.

How we protect your information

Weeve is concerned with protecting your privacy and data, but we cannot ensure or warrant the security of any information you transmit or guarantee that your information may not be accessed, disclosed, altered or destroyed despite any of our industry standard physical, technical or managerial safeguards.

California Privacy Rights

California law gives residents of California the right to request information from us regarding the manner in which we share certain categories of personal information with third parties for their direct marketing purposes. However, Weeve does not share your personal information with third parties for their own direct marketing purposes.

GDPR Requirements

  1. Controller: Weeve services process Personal Data both as a Processor and as a Controller.

  2. International Privacy Laws: If you are visiting the Services from outside the United States, please be aware that you are sending information to the United States where our servers are located.

Changes to our Privacy Policy

We reserve the right to amend this Policy at any time to reflect changes in the law, our data collection and use practices, the features of our Services, or advances in technology. We will make the revised Policy accessible through the Service.

Weeve Contact information

If you wish to contact us or have any questions about this Policy, please contact us at contact@weeve.ai.